Access Feedback Analytics (Manager View)

This article guides managers on how to access and navigate the Feedback Analytics view in the JobPts platform. It provides a clear overview of how feedback is exchanged within and across teams, helping managers better understand team dynamics and engagement.

Through this view, you can see which employees have received feedback, who has received feedback directly from you as their manager and how feedback is distributed internally within your team (Inside Reach) versus externally across other teams (Outside Reach).

As a manager, you can access the Feedback Analytics view by navigating to the JobPts home page and selecting the Analytics tile.

mage: Feedback Analytics Page 

As a manager, you will notice a filter in the top-right corner that allows you to view data from the last 30 days, last 6 months or last 12 months. On the left side of the screen, you will see the total number of feedback entries you sent during the selected time period.

Image: Engagement Index

The Engagement index chart shows the engagement in feedback programs. 

• The Individual line shows only your engagement in feedback programs. (Here all types of feedback transactions are counted regardless of the privacy settings (Give feedback; Ask for feedback and Ask for someone else) 
• The Team line shows the engagement in feedback programs from your team.
  • Give feedback transactions  - Only feedback transactions marked with the privacy settings "Manager" or "Manager + Private" are included in the count. Transactions marked as "Private" are only counted if you, as the manager, are the feedback giver.
  • Ask for feedback transactions - Only transactions where you are the requested person will be included in the count.
    
    
  • Ask for someone else - Only transactions where you are either the requester or the person being requested will be counted.
    
    
• Company line shows the engagement in feedback programs from your company. Here all types of feedback transactions are counted regardless of the privacy settings (Give feedback; Ask for feedback and Ask for someone else) 

The next tiles are Received Feedback and Sent Feedback. The data in these tiles will show the transactions from your team and will vary accordingly to the filter selected.

Image: Received Feedback and Sent Feedback 

The last tiles are My Team Reach, My Reach and Inside vs Outside Reach. 

The layout displayed for each one of these sections is the same, the information within it is changed depending on which section is selected. 

 

Image: My Teams Reach, My Reach and Inside vs Outside Reach 

 My Teams Reach

 

This tile shows the team's performance in giving and receiving feedback. When a manager clicks on it, they can view their direct reports along with the feedback each person has sent and received. This includes feedback identified as either a strength or an area for development.

 

*Note: The data displayed is based on the selected time period from the previous screen.

 

Image: My Team Page

By clicking the 'View Details' button on Sent or Received feedback, a detailed modal will appear, displaying the feedback organized by feedback behaviors.

Image: Sent Feedback By Feedback Behavior

 

As shown in the screen above, the user has sent one feedback marked as a user strength, using the feedback behavior "Supports team decisions," which is part of the "Collaboration" behavior type.

*Note: The Received Feedback by Behavior modal will display the same details, including the relevant feedback behaviors and their corresponding counts.

 

By selecting an employee & clicking 'User Details', their profile will open, showing more detailed information about the feedback they have sent and received, as illustrated in the next image.

 

Image: Employee Profile Page

You can preview both the feedback received and the feedback sent for the selected employee.
Each entry includes the name of the feedback program used, the feedback message, the evaluation type and the specific behavior or contribution being appreciated.
On the right side of your screen, you can select between viewing the total feedback from all employees or only from a specific employee. 

*Important: The data shown here is filtered by the period selected on the previous page, and this applies to both the Sent Feedback and Received Feedback tabs.

 

Clicking the 'Send Feedback' button opens the Feedback Options page, allowing you to quickly and easily send feedback to a recipient by selecting a feedback program.

 

My Reach

This page displays only the feedback you, as the manager, have sent to each team member.

Image: My Impact Page

Managers can also view feedback organized by user strengths and areas for development. Plus, they can easily find a specific employee using the 'Search User' filter at the top of the page.

Clicking the 'View Details' button on Received feedback opens a detailed modal that displays the feedback organized by feedback behaviors, as shown earlier.

By selecting an employee & clicking 'User Details', their profile will open, showing more detailed information about the feedback they have sent and received, as illustrated in the next image.

Image: Employee Profile Page

 

Inside vs Outside Reach

Displays the amount of feedback each team member has received from within their team compared to feedback from outside the team.

 

Image: Comparison Page

Managers can quickly see how much feedback each team member has received from within the team compared to outside the team. They can also use the 'Search User' filter at the top of the page to find specific employees with ease.

*Note: As previously explained, the same applies here as with the other two tiles—clicking on 'User Details' will open the employee's profile.

 

 

If this article left your questions unanswered, please submit a Support Form, and we can clarify this topic.