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Best Practices and FAQ

Best Practices and FAQ

Program best practices and frequently asked questions by customers and partners

🧭 General Topics

What are the Top 3 Trends Shaping the Future of Employee Recognition?

What are the Key Objectives and Benefits with JobPts?

How do we Achieve Success with Customers?

What Languages Are Supported?

Who Can Take Part in the Recognition Experience?

Do the Points Ever Expire?

JobPts - Frequently Asked Questions

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💰 Budget, Tax and Payroll

How to Creatively Structure the Funding of Rewards?

What is our Understanding of Rewards Allocation per % of Payroll?

How do we Assure Purchasing Power Parity?

Should the Company Gross-up the Reward Value?

Are my Redeemed Points Taxable?

What Awards are Excludable from Tax?

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🎨 Program Design

How do we Design a Recognition Program for Customers?

What is the Difference in Engagement Across Different Customers?

How to Understand and Map the Standard vs. Desired Business Processes?

What are the Type of Workflows Supported?

What are the Abilities to Dynamically Restrict Rewards and Program Eligibility?

What Changes Have we Implemented as Result of Changes in the Work Environment?

What are the Risks and Success Criteria for Successful Program?

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🛠️ Delivery and Implementation

What Methodology is used to Design and Deliver the Project?

Who are the Customer Roles involved?

How does the Program Delivery work?

What are the Deliverables and How we Collaborate?

What is the Average Implementation and Deployment Time?

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👏 Change Mgmt and Adoption

How to Simplify Change Management?

What is the Support for Internal Communication?

How to Announce the Recognition Program?

How to Develop a Strong Brand in the Solution?

How to Support Deskless and Frontline Workers?

What KPIs do we Track to Measure Impact?

How to Drive Adoption in your Organization?

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🙋 Support and IT Services

What Integrations are Available with SAP?

Can we add a Custom Rewards Integration?

What is the Support Model for End-users?

Which SLAs do we Support and How?

What Reporting and Analytics Services can you Support?

What are the Role Based Permissions in the System?

Potential Fraud Detection in JobPts

Where is the Data Center for this Solution?

How does Semos Cloud Protect Customer Data?

What are the Disaster Recovery Options and Resilience Mechanisms?

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🏷️ Pricing and Commercials

What is the Definition of Employee Metrics?

What are the Key Cost Components for the License?

What is the Cost of Additional Environments and are there any Extra Costs?