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      Master Your Recognition Program: Unlock Insights & Tools in the Admin Center

      Easily navigate and manage your recognition program with the Admin Center's all-in-one dashboard. Gain real-time insights, track key metrics and configure your overview to spotlight what matters most.

      The Admin Center is your go-to destination for handling administrative duties and accessing valuable business insights to efficiently operate, manage and improve recognition and rewards programs. Admins can find all self-service tools conveniently located in the menu on the left.

      Login to JobPts -> Admin Center 

      Image: Admin Center - Overview page

      At the home page in the Admin Center, the Admin user can access key information, including:

      • Total Users: The total number of users in the application. Clicking this opens the Manage Users page in a new tab.
      • Locations - The total count of active locations currently available within the application.
      • Recognitions this month – Click to open the 'Completed Transactions All' report in a new tab.
      • Points redeemed this month – Click to open the 'Redeemed Rewards' report in a new tab.

      • Celebrations this month – Click to open the 'Celebrations' report in a new tab.

      • Approvals this month – Click to open the 'Completed Transactions All' report in a new tab.

      • Workflows this month – Click to open the 'Workflow Overview' page in a new tab.

      🌍 Locations at a Glance

      Get a visual snapshot of where appreciation is coming from! The interactive map highlights all appreciator locations, while handy quick links beside the map let admins jump straight into key features—like accessing the app, exploring the admin guide, or checking the application's launch date.

      🏆 Top Award Reasons

      Discover what’s being celebrated the most! This widget spotlights the Top 7 award reasons for the current month. If more than 7 reasons are in play, we’ll highlight only the most popular ones—based on transaction volume.

      💬 Recognition Message Format Trends

      Peek into how recognition is being expressed! This section tracks all recognition messages—pending, approved or rejected—to uncover trends in formatting and source. Formats include:

      • Sam.os Copilot-generated messages

      • Messages with attached e-cards

      • GIF-enhanced shoutouts

      • Classic plain-text messages

      📊 MQI (Message Quality Index) Average Score

      The MQI average score gives admins a clear view of the quality of recognitions shared. It’s calculated by averaging all message scores for the current month—only approved recognitions are included. The higher the score, the better the message quality!

      🥇 Manager's Leaderboard

      Shine a spotlight on leadership in action! The Manager's Leaderboard ranks the Top 10 managers of the month who are leading the way in recognition and engagement. Here's what you’ll find:

      • 🏆 Rank: From #1 to #10—only the best make the list.

      • 👤 Full Name: Includes the manager’s name, username and country for easy identification.

      • 📈 Engagement Index: A snapshot of each manager’s engagement score for the current month.

      • 🎉 Recognitions Sent: Total number of recognition messages sent by the manager for the current month. 

      Overview Page Configuration Options

      Customize your Overview page to surface the most relevant insights and resources.

      Most features can be managed directly through the system settings page under General Settings > Overview Configuration. The following options can be enabled to enhance visibility and engagement:

      Image: Admin Center - System Settings - Overview Configuration

      🔹Top Award Reasons

      Display the 7 most frequently selected award reasons to highlight key behaviors being recognized across your organization.

      🔹 Recognition Message Trends

      Enable a visual trend chart that illustrates the volume and flow of recognition messages over time, helping teams track engagement patterns at a glance.

      🔹 Manager Leaderboard

      Showcase the top 10 managers based on recognition activity, encouraging leadership involvement and healthy recognition culture.

      🔹 Start Date Selection

      Set a custom start date to define the reporting window for all metrics displayed on the Overview page.

      🔹 Admin Guide Upload

      Upload a custom admin guide (PDF or document) to provide quick access to policies, processes, or onboarding materials directly from the Overview page.

       

      If this article left your questions unanswered, please submit a Support Form, and we can clarify this topic.