Admin Center
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      Admin Overview

      In this article, we will guide you on how to use the modules from the Admin Overview Page.

      The Admin Center is a place to discover all administration tasks and business insights on how to operate, manage and optimize recognition and rewards programs. On the left-side menu, the admin can access all self-service tools in the system.

      Image: Admin Center - Overview page

      On the home page in the Admin Center, the admin user can see the following information:

      • Total number of users in the application - if clicked, will open 'Manage Users' page in a new tab.
      • Active locations 
      • Recognitions in the current month - if clicked, will open 'Completed Transactions All' report in a new tab.
      • Points redeemed in the current month - if clicked, will open 'Redeemed Rewards' report in a new tab.
      • Celebrations in the current month - if clicked, will open 'Celebrations' report in a new tab.
      • Approvals in the current month - if clicked, will open 'Completed Transactions All' report in a new tab.
      • Workflows in the current month - if clicked, will open 'Workflow Overview' page in a new tab.

      Locations

      Displays an interactive map showing the locations of appreciators. Next to the map, admins can find quick links to essential functions, including the access to application, admin user guide and info for the application's start date.

      Top Award Reasons 

      Displays the top 7 award reasons for the current month. If there are more than 7 active award reasons, only those with the highest transaction counts will be included in the percentage calculation.

      Recognition Message Format
      This section analyzes trends in all sent recognition messages, including pending, approved and rejected ones. The goal is to understand the origin and format of these messages, regardless of their status. The formats tracked include messages generated using Sam.os Copilot, messages with attached e-cards, GIFs and plain text messages.
      MQI Average Score
      The MQI (Message Quality Index) average score helps administrators assess the overall quality of recognition messages. This score is calculated by summing all individual scores and dividing by the total number of messages analyzed. Only recognition messages are counted, and the trend is for the current month.
      Manager's Leaderboard

      This section displays the top 10 managers for the current month. The leaderboard includes the following information:

      • Rank: Positions range from 1 to 10.
      • Full Name: The manager's full name, along with their username and country.
      • Engagement Index: The engagement index for the current month.
      • Recognitions Sent: The total number of recognitions sent by the manager for the current month. 

      *Note: Most of these functions can be accessed and managed through the system settings page under General Settings > Overview Configuration.

      Image: Admin Center - System Settings - Overview Configuration

      • Award Reasons - checkbox option to display top 7 award reasons on overview page.
      • Recognition Message Trends - checkbox option to display chart for recognition message trends on overview page.
      • Manager's Leaderboard - checkbox option to display top 10 managers on overview page.
      • Define Start Date - option to define start date.
      • Upload Admin Guide - option to upload and display an admin guide on the overview page.

      If this article left your questions unanswered, please submit a Support Form, and we can clarify this topic.