Communications Experience Updates

Smarter Workflows, Stronger Oversight, and Streamlined Communication with the New Survey Classification and Goal-Based Creation Flow

📢 What’s New

Reorganized Side Menu for Streamlined Navigation
The left-side menu layout has been improved to better align with the user flow across Communications, Surveys, Total Rewards Hub, and Documents. Key updates include new submenus (e.g., Survey Reports, Survey Templates, and Comments Moderation) and dynamic visibility based on enabled modules.
Where to Find: Admin portal
Available To: All administrators
Further Information: Learn more in our detailed documentation.
Use Case: A Super Admin managing both communications and surveys now sees only the relevant sections in the side menu, with a cleaner structure and improved access to templates and reports, making daily navigation more intuitive.
Campaign Import with Mixed Recipient Types

Campaign creators can now add campaign recipients that are both internal usernames and external email addresses via Excel. The system recognizes and categorizes each entry appropriately.

Where to Find: Admin > Campaign > Create campaign > Recipients > Import from excel
Available To: Content Generators
Further Information: Learn more in our detailed documentation.

Use Case: A Content Generator organizing a company-wide announcement includes internal employees and external partners by uploading a single Excel sheet with both usernames of internal users and emails from both internal and external recipients —ensuring comprehensive outreach in one step.
Unified Settings & Role Management

The Administration and Settings menus are now combined into a single application-wide Settings page. This change also introduces a new role—Maintenance Admin—while clarifying permissions for System Admins, Super Admins, and Content Generators.

Where to Find: Admin portal
Available To: All administrators
Further Information: Learn more in our detailed documentation.

Use Case: A System Admin for a large retail client can now efficiently manage all setup and self-service features from a single, unified page, streamlining their workflow and reducing time spent navigating multiple menus. Additionally, Maintenance Admins at SEMOS CLOUD benefit from comprehensive access to global configurations, allowing for enhanced oversight and quicker implementation of changes. This centralized approach not only simplifies administrative tasks but also boosts responsiveness to corporate client needs, facilitating smoother operations and improved service delivery.
Use “Send to All” to Reach All HRIS Employees

The “Send to All” functionality enables Content Editors and Super Admins to quickly deliver a campaign to all active employees in the HRIS system without manually uploading or selecting recipients. This significantly streamlines the process of distributing company-wide communications—especially useful for time-sensitive updates, policy announcements, or internal newsletters.
Where to Find: Admin portal
Available To: All administrators
Further Information: Learn more in our detailed documentation.

🔧 Enhancements

Communication performance reports have been enhanced with numerical values displayed alongside charts, making engagement insights more digestible and precise. This allows admins to better interpret trends and metrics at a glance.
Reporting consistency between Workzone and Nurture has also been addressed, ensuring unified data presentation across both environments. Furthermore, Nurture Core now features a more reliable link tracking mechanism, significantly improving the accuracy of engagement metrics and performance monitoring.