Communications Experience Updates

New Controls, Smarter Workflows, Better Access

This update introduces powerful new features for managing internal communications, improving employee engagement, enhancing accessibility, and streamlining administrative workflows. From advanced comment moderation and improved email handling to better search and filtering tools, this release equips teams with greater control, flexibility, and performance across the platform.

📢 What’s New

Workzone Integration

Integrated Workzone support for the Employee application users enhances seamless navigation between internal portals and improves the overall communication flow within the organization's ecosystem.

Where to Find: Employee application first run
Available To: All users within Employee Application
Further Information: Learn more in our detailed documentation.

Use Case: An employee accessing HR communications via Workzone can now seamlessly navigate to internal campaigns and updates without needing to log in again or open multiple apps, improving accessibility and user engagement.
User Comments Moderation

The User Comments Management feature provides Super Admins with the tools to moderate user-generated comments tied to internal communications. Accessible via the admin dashboard, Admins can view detailed metadata for each comment—such as commenter identity, associated communication, timestamp, and whether it's a reply. Pending comments are sorted chronologically and grouped by communication, giving moderators full visibility into the context of each comment.

Where to Find: Admin > Communications > Comments Moderation
Available To: Super Admins
Further Information: Learn more in our detailed documentation.

Use Case: A Super Admin logs into the admin dashboard and navigates to the Comments Management section to review pending feedback on a recent company announcement. One inappropriate comment is quickly identified and deleted. Another insightful comment is approved, triggering a confirmation message for the admin. Thanks to the real-time interface and intuitive layout, moderation is fast and efficient, ensuring that communication spaces remain respectful and on-topic.
Super Admin Control: Hide Communications from Portal

Super admins can now control which communications are visible in the employee app, giving clients increased governance over which content is published to end users.

Where to Find: Campaigns > Completed Campaign > Actions > Hide from Portal
Available To: Super Admins
Further Information: Learn more in our detailed documentation.

Use Case: An HR admin hides a time-sensitive communication that was published prematurely. This ensures employees only view finalized content in the app, reducing confusion or miscommunication.

🔧 Enhancements

Improved Employee Profile Page

The employee profile interface has been revamped to facilitate easier management of personal information. It now prominently displays key fields such as the employee's country, editable preferred language, account email, department, and username, ensuring a more user-friendly experience.

Where to Find: Employee Application > Profile image > My Profile
Available To: All employees
Further Information: Learn more in our detailed documentation.
Accessibility Awareness & Compliance Checks

To promote inclusive communication and align with accessibility standards, new awareness prompts and validation checks have been added across the platform. Content Generators are now reminded to consider communication standards and accessibility best practices through in-app messaging, including a direct link to a helpful video and written guidelines. Additionally, an accessibility compliance checkbox has been introduced in the approval process, requiring content generators to confirm that accessibility considerations have been reviewed before finalizing any communication.

Where to Find: Admin > Communication > Actions > Send for Approval
Available To: Content Generators
Further Information: Learn more in our detailed documentation.

Use Case: While preparing a new internal announcement, a content creator sees a reminder to review the company’s communication standards, with a prompt to “pay special attention to accessibility.” They watch the linked video and adjust the color contrast in their message to improve readability. During the final approval step, they check the new compliance box confirming accessibility has been considered. This ensures a consistent and inclusive experience for all employees, including those using assistive technologies.
Search Indexing on Employee App

The search functionality has been rebuilt to support full-text indexing across content and titles in the multitenant application, significantly improving speed and relevance of results.

Where to Find: Employee Application > Search
Available To: All employees
Further Information: Learn more in our detailed documentation.

Use Case:
A content generator quickly locates a past announcement using keywords from the body text, thanks to improved search indexing across all communications.
Legacy Feature Migration to Multitenant Cloud

Key functionalities from the Single Tenant (ST) environment have been successfully migrated to the HANA Cloud multitenant (MT) architecture, bringing platform consistency, performance improvements, and feature parity across all deployments. As part of this migration, several backend and UI improvements were also completed, including the upgrade of the Cloud Foundry API from v2 to v3 for improved rate limiting—now extended to all Nurture MT instances.

Additionally, several user-facing features have been transitioned or enhanced:
- Autosave in Communications: Drafts are now automatically saved during content creation to prevent data loss.
- Themes Settings Migration: Customization options from Settings > Themes now include additional label-based customization for visual consistency.
- Campaign Scheduling UI Fix: The previously missing “Information” tile on the Schedule tab of campaign creation has been restored, ensuring a complete and intuitive scheduling workflow.