Create Custom Reward Items in JobPts

This article walks you through the steps for creating custom reward items in JobPts, allowing your organization to offer unique, personalized rewards as part of the recognition experience.

To create Custom Products, start by logging into the Admin Center of the JobPts application. Once logged in, follow the steps below to set up and manage your custom rewards.

 

In the left-side panel, go to Rewards > Manage Custom Products, then click the Insert Custom Product button.

Image: Manage Custom Products Page

Image: Insert Custom Product

*Note: To ensure the custom product is active and available in the application for the appropriate locale, it must not only be marked as "Is Active" during creation or editing but also have the corresponding country enabled as eligible for custom rewards in the system settings.

Product Information

• Is Active - Enabling and disabling the custom product.
• Title - Gives a specific name for the custom product.
• Product Description - Provide a brief description of the custom product. This text will appear below the product name in the Redeem Tile when the Custom category is selected. 
• Category - Select category where the product belongs.
• Product Locale - This option lets you choose the country where the product is available. For example, selecting the locale en_US means users in the USA will see the product.
• Brand Name - Give a name about the brand.
• Product Image - Upload Image for the custom product.
• Brand Image - Upload brand image for the custom product.

 

 

Product Sections

• Add Section - This option allows you to customize your product by adding a Label Name and choosing either a Text Field or Dropdown menu as the section type. You can use it to set details like color, size, etc., if needed. This section is optional.

Image: Add Section for Custom Product

 

*Note: You can always delete the section or add multiple sections for the same custom product.

Image: Delete Product Sections

This is how the setting will appear in the application.

Image: Custom Product Options

Price Information

• Low Price - Set the lowest price for the product
• High Price - Set the highest price for the product
• Default Price - This value must be set between the Low Price and High Price and will be selected by default when the product is opened in the Redeem tile.

If you set different values for the lowest, highest, and default price, a slider will appear in the application—allowing users to choose an amount within the defined range.

If all three fields have the same value, the custom product will display a fixed price instead.

Image: Price Information

 

Product Details/Terms and Conditions 

• Terms & Conditions - Enter key terms and conditions that define how users can redeem the company's product.
• Redemption Options - Provide details on how this product can be redeemed—for example, in-store or online.

 

Options

• Contact for Logistics - When this field is enabled, an email notification is sent to both the entered logistics contact and the user after each product redemption. The logistics contact is then responsible for informing the user about how to collect the product. 
  This option is especially important when using vouchers, as it helps the logistics contact track how many have been redeemed and how many remain.
• Promoted - Option to promote the product in the JobPts homepage slider.
• Use custom voucher - When this button is activated, vouchers can be redeemed and used at the specified custom store. You must also set a voucher threshold to limit how many vouchers can be used. For more details, see the article on how to Upload Custom Vouchers.
• Custom shipping address - Enable this option to allow employees to enter their shipping details during the redemption process.

If this article left your questions unanswered, please submit a Support Form, and we can clarify this topic.