How do we Design a Recognition Program for Customers?

We’ll co-create initiatives to help you build everyday employee experiences that fuel success.

Find, elevate, and nurture the best parts of your organization’s culture with our expert strategy and program design support. We provide focused services designed to assist our customer with the program design and execution of the implementation plan.

Throughout the design and implementation, there are key milestone (Q-Gate) reviews where customer acceptance is required before moving on to the next phase in the implementation process. We will be also sharing our best practices and how other customers are using the programs and what they were looking at during the design of their own programs. Also, beyond the Go-live, we help customers evolve and fine tune the programs to meet their current needs.

When we look into the overall program and approach set up, we see that program design and delivery are natural part from the beginning. Program design is a key workstream in the end-to-end process for creating, delivering and sustaining a global recognition program.

It's important before starting the program design that the customer is able to define the overall program goals, such as:

Deliver personalized recognition
Encourage 360-degree appreciation across team members
Appreciate team members efforts
Enhance customer service and experience
Award people for doing something special or consistently delivering great results
Recognizing the good, great and amazing things your leaders and teams do, across the units
Recognizing loyal service milestone
Celebrating anniversaries of 1, 5, 20 years at the company

As part of the project kickoff with the customer, we will set off the project management basics: scope, benefits, timelines, roles, and teams that will be involved. We’ll manage the project status and steering committee meetings. We’ll set the project planning, weekly status reports, milestones, issues management and how to handle them. All this will be discussed in this initial kick off.

Then, in the follow up meetings, we will start the program design which is the primary focus in the Prepare phase. Here the customer gets to truly understand our platform end-to-end capabilities, its robust technology, and out-of-the-box features. Also, we’ll do the business process mapping, we will take your as-is process and identify the to-be processes, we will provide tools and how we plan to do it.

Then, we’ll really go into specifics about the type of global programs we’ll set like: Non-Monetary Programs, Monetary Programs, Nomination, Voting and Ranking, Earn Points Campaigns, Celebrations & Automations, Bulk Recognitions. At the same time, we’ll understand how different units or countries may have local, brand-specific programs that would like to drive the recognition in their specific way.

Ultimately, we’ll look at all the budgets and reward options and how we want to streamline those. Last but not the least, we will decide on the brand and creative elements that will be followed from a corporate point of view, and ensure they truly meet the desire and expectations from visibility and brand perspective.

All of this will help us collect a lot of business and technical requirements that most of which will be handled by the standard platform, as it’s relatively robust to handle any type of programs. We have also the option to perform custom extensions to give flexibility to the solution to meet your specific culture and business needs.

One of the outcomes of the program design will also be to document all the configuration decisions and define all the required system integrations.

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