How do we Achieve Success with Customers?

We believe recognition and employee culture overall is not a “cookie cutter” approach and requires certain creative process for one-of-a-kind results.

The “how” behind every customer engagement we see it as: 

• More than a Project 
  We build a cross-skilled, agile environment together with our customers to devise high-quality employee experience concepts based on clear business processes and needs.  Customers work with us not just on executing the project and the new “to-be” business processes, but they join us in co-innovating the best employee experience apps. 
• More than a SaaS 
  Besides us delivering a standard Software as a Service (SaaS), we also use the Platform-as-a-Service (PaaS) approach to deliver a framework for organizations to build personalized solutions.  From technological point of view, we offer unprecedented agility and flexibility to deliver one-of-a-kind, tailored experiences to your unique workforce. 
• More than a Method 
  Customers empathize, define and prototype with us.  Utilizing our proven and tested methodology allow us to truly meet customer needs and address the business goals. In addition, we take advantage of Design Thinking methodology to immerse ourselves in the employees’ shoes to create and deliver a true human experience. 

Here are couple of concrete customer examples that outline the outcome and success we have had in partnering with them:

SAP SE is the largest business software company in the world that employs over 110,000+ employees in over 140+ countries globally.  SAP uses JobPts for more than 6 years.  Benefits include:  

• Major people resource optimization on the administration and operation of the program - only 0.5 FTE from the customer is invested to drive the global program due to the robustness of the data and process integration.   
• And there are financial benefits from the no-markups that they receive for the rewards, compared to the previous vendor that they used which marked up anywhere between 20-50% their rewards.   
• Last but not the least, they enjoy one of the highest employee engagement index year over year, and best Glassdoor employer branding ratings. 

JTI is a global manufacturing company with over 45,000 employees that operates in 130+ countries and employs 110+ different nationalities while having a mixture of digital and non-digital (deskless) employees. JTI uses JobPts for about 3 years.  One of their main key benefits include:  

• The flexibility to create custom made recognition programs and launch them both locally and globally.   
• User-friendly technology made it much easier for digital and non-digital employees to engage and participate through Facebook for Work and Microsoft Teams

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