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      Manage Feedback Programs

      This article provides step-by-step guidance on how to create and manage Feedback Programs successfully.

      In this article:

      The Manage Feedback Programs page allows you to create and oversee Feedback Programs where employees can give or request feedback—helping foster continuous improvement and strengthen both individual and team performance.

      To start, log in to the Admin Center of the JobPts application. From the left-side panel, click on Feedback and then on Manage Feedback Programs.

      Login -> Admin Center -> Feedback -> Manage Feedback Programs

      To start creating a new feedback program, select the Create New Program button.


      Image: Manage Feedback Programs Page

      A new screen will open where several fields should be filled to create the Feedback Program.


      Image: Create Feedback Programs Page

      • Program is Active – Toggle this setting to enable or disable the feedback program. When disabled, users will no longer be able to access or participate in the program.
      • Feedback Program Name - Give a specific name to the feedback program as it will appear in the application.
      • Feedback Program Type

        Choose between:

        1. Peer To Peer Feedback (Give and request feedback that fuels performance between peers, across teams, or particular organizational structures; from direct reports to managers, or opposite in order to gain information in-the-moment.)
        2. Stakeholder Feedback (Inquiry-based feedback for someone else's perception. Use this option to get feedback for somebody else, but disable the option for the requester to get feedback for themselves, or giving unsolicited feedback. Depending on the requesters, participants are automatically populated.)
      • Under Feedback Description - Write a description about the program. This text will appear under the name of the feedback program in the application.
      • Under Feedback Assistance - Write a text to briefly explain the purpose of the program. This text will appear when the 'Details' button is clicked as shown in the screenshot below.

      Image: Feedback Program in Application

      Image: Assistance Panel of a Feedback Program

      • Select a Feedback Image or Upload Feedback Image - Choose from a preselected list or upload an image for the feedback program. 

      Peer To Peer Feedback

      Image: Peer To Peer Feedback Configuration

      • Request Feedback - By default each feedback program is "Give Feedback" Program. The "Request Feedback" is not a mandatory field, however, when enabled, it will allow the users to use this feedback program to ask for feedback. When this option is enabled, an additional field "Make this program Request Only" will be shown.

        *Note: This additional field allows users to request feedback either for themselves or on behalf of someone else, depending on the selected configuration. When enabled, the option to give unsolicited feedback will be disabled. 
      The Ask For Someone Else will enable the user to ask for feedback for a third person. (e.g. the manager can ask employee 1 to provide feedback for employee 2.)

      Feedback Participants 

       

      •  Select Requesters - Select whether feedback requests can be initiated by all employees or restricted to managers only.
        • If the feedback program is configured with "Request feedback" and "Ask for someone else", in the application, the user can decide if " Ask for someone else' will be used. If not, by default, the feedback they ask for is for themselves and if checked, it means they are asking for a third person. 
        • If the feedback program is configured with "Request feedback" and "Make this program Request Only", it means that on the list of available feedback programs  the givers won't see this program listed under 'Feedback Programs'. They can give their feedback only if someone has requested it.
      • Program Sender - Choose who will send feedback: All Employees, Managers, employees selected via Company Structure filters, or only Direct Reports. 

          • All – All employees from the company can send this feedback program.

          • Managers – Only managers defined by the selected filters can send feedback.
          • Company Structure - Define the structure of the employees that can send this feedback program. The employees can be structured accordingly to the selected filters: Country; Org Unit; Job Title and Company. 

            *Note: In case Feedback giver is Manager then in Program Receiver additionally we will have 'Direct Reports'.

            *Note: If Direct Reports are selected as Feedback Givers, only Managers can be selected as Feedback Receivers.

      • Program Recipient -Choose who can receive feedback: All employees, employees filtered by company structure (Country, Org Unit, Job Title, and Company), or only Managers filtered by the same criteria.

      *Note: Feedback Receivers are the users who will appear in the Feedback Programs list only if the program has the 'Request Feedback' option enabled. Otherwise, they can only receive feedback.

      Visibility of Feedback When Giving Feedback


      There are three available options:

        • Private - The feedback will be visible only to the recipient, and only the recipient will be notified.
        • Manager Only - The manager of the feedback recipient will be notified via email when their employee receives feedback; however, the recipient will not be aware of this notification.
        • Private + Manager - The feedback will be visible to both the recipient and their manager.

      Image: Visibility of Feedback When Giving Feedback
       
      *Note: At least one permission must be added, otherwise, an alert will appear. 
         
        • Feedback Values And Settings
          • Feedback Behaviors - When this option is selected, an additional section displaying active feedback behaviors will appear.

            *Note: Feedback Behaviors is required under Additional Options will be automatically selected.
          • Free text - When free text is selected, the user can manually write the feedback behavior.
          • None -  If none is selected, it will not be possible to add a feedback behavior when sending this program.
        • Additional Options
          • Feedback Behaviors Is Required - Will be automatically marked if 'Feedback Behaviors' is selected under Program Reason Type. This means that to send the feedback, you must first select at least one feedback behavior


        Image: Feedback Behaviors

        • Enable Team Feedback - Choose whether teams can also be selected when giving feedback.
        • Anonymous Feedback Enabled - Option to set whether feedback is anonymous by default, or if there is no default anonymity.

        Once all details are completed, click Save.

         

        When “Stakeholder Feedback” is selected as the program type, the following rules apply:

        • This option is intended for collecting feedback about someone else, not for the requester themselves.

        • The ability for the requester to select themselves as the feedback subject must be disabled.

        • Requesters cannot provide unsolicited feedback — they can only give feedback to participants that are automatically populated based on their role or relationship (e.g., manager, peer, direct report).

        • Participants are dynamically pre-filled depending on the requester’s role in the organization.

        Image: Visibility of Feedback When Responding to a Request For Someone Else - Stakeholder Feedback

         

        If this article left your questions unanswered, please submit a Support Form, and we can clarify this topic.