Manage the communication thumbnail

Content Generators can now upload custom .png or .jpg thumbnails in the editor to enhance the visual appeal and recognition of their communications.

Custom Thumbnail Upload for Internal Communications

To give Content Generators more control over how internal communications are presented, an option to upload custom thumbnails is now available in the editor. By incorporating custom thumbnails, content creators can enhance the visual storytelling aspect of their messages, making them more compelling and memorable for the audience.

Image: Edit thumbnail pop up

Accessible directly while creating and editing a communication or campaign, this feature supports .png and .jpg file formats—making it easy to align visuals with messaging and maintain a consistent communication style.

Edit thumbnail feature is available in Actions for a Draft Communication or a Campaign with Draft or Completed status.

Change the thumbnail for a Draft Communication:

Step-by-Step instructions

1. Open Draft Communication
   Go to the Admin panel and start creating a new internal communication or edit an existing draft.Image: Edit Draft communication -> Actions dropdown
   
   Open Actions Dropdown > Edit Thumbnail
   Image: Edit thumbnail pop-up
2. Upload a Custom Thumbnail

• • Click the Upload thumbnail image text.
  • Choose an image file from your device. Supported formats: .jpg, .png.
    
    Image: File browser
  • The image will be displayed as the thumbnail preview for the communication.
    Image: Edit thumbnail pop-up

• Click in the edit thumbnail pop up to upload the thumbnail.

• The Edit thumbnail pop-up will close, and user will be taken back to the familiar edit communication screen.
• Click the Save icon on the Editor screen to complete the change.

Image: My Communications > Communication edit

• The image will be displayed as a thumbnail preview for the communication.

Note: Clicking in the 'Edit thumbnail' pop-up will reset the previously uploaded thumbnail image.

Change the thumbnail for Completed or Draft Campaign

Content generators can also edit thumbnails from the campaign section.

This feature makes it easy to align visuals from the Campaign section of the application.

Follow the instructions outlined above to complete the change.

Final notes:

Users are encouraged to select high-quality images that are not only relevant but also optimized for web use to ensure quick loading times and a seamless viewing experience. By utilizing this new feature, Content Generators can elevate their internal communications, creating a more engaging and visually appealing environment for all employees.

Additionally, the ability to upload custom thumbnails supports a range of creative possibilities, allowing users to reflect their brand identity or the theme of their communication more effectively.

Whether it's a promotional announcement, a company update, or an informative article, selecting the right image can significantly impact how the content is perceived by recipients improving recognition and engagement in the communication feed. 

If this article left your questions unanswered, please submit a Support Form, and we can clarify this topic.