Usage Satisfaction Report

In this article, we'll guide you on how to access the usage satisfaction report.

To access the report, first navigate to:

Image: JobPts application - Usage Satisfaction

The following filters are available in the report to help refine the data:

Search User - text field to search for a specific user.
Users Sentiment: options include Detractors, Neutral, and Ambassadors, with 'All' being listed by default.
Respondent Status: options include Respondent and Non-Respondents.
Date From: The default date is set to the first of the current month.
Date Until: The default date is set to today's date.

The report includes the following columns:

Full Name - the full name of the employee.
Username - the username of the employee.
Response Status - indicates whether the employee is a Respondent (those who provided at least a star rating) or a Non-Respondent (those who clicked 'Not Now' without providing any rating).
Feedback Date - the date when the feedback was requested.
Initial Feedback Rating - Non-Respondents are marked as N/A. Respondents rate from 1 to 5 based on their input.
Initial Feedback Comment - The initial comment provided by the user.
Sentiment: The sentiment of the feedback, categorized as Ambassador, Neutral, or Detractor.

The exported excel file contains details for: full name, username, country, response status, feedback date, initial feedback rating, feedback comment & sentiment.

This new report provides a detailed overview of user satisfaction feedback, enabling better understanding and analysis of user sentiments and responses.

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