Submit a Support Ticket

This article will guide you through the steps of sending a support ticket to resolve any issues within JobPts.

We provide premium support to our clients. If you are experiencing an issue, have questions, or wish to send feedback, you can always contact our support team.

To submit a ticket, log in to the platform and follow the steps below:

The Support option can be found either as a separate tile or by clicking the user's photo in the top right corner under My Profile, depending on your configuration.

Image: JobPts app - Recognition Feed

When the Support Request window pops up, select the matching reason and use the text box to provide as many details as possible. If you require a callback from our team, activate the Callback slider on the right side of the panel. When done, just click Send.

Image: JobPts application - Support Request

A confirmation screen with a Ticket Submitted note confirms your ticket was successfully sent. You will also receive a confirmation email that your request was submitted.

Image: JobPts application - Submitted support form confirmation

* Note e-mail support@jobpts.com with your name, company name, and a detailed description of the problem you are experiencing.

If this article left your questions unanswered, please submit a Support Form, and we can clarify this topic.