Submit a Support Ticket

This article will guide you through the steps of sending a support ticket to resolve any issues within JobPts.

We provide premium support to our clients. If you are experiencing an issue, have questions, or wish to send feedback, you can always contact our support team.

To submit a ticket, log in to the platform and follow the steps below:

The Support option can be found either as a separate tile or by clicking the user's photo in the top right corner under My Profile, depending on your configuration.

Image: Recognition Feed

When the Support Request window pops up, select the matching reason and use the text box to provide as many details as possible. When done, just click Send.

Image: Support Request

After clicking on the ‘Send'’ button, a confirmation page will appear for successfully submitted ticket.

Image: Submitted support form confirmation

You can view your submitted tickets by clicking the 'View Submitted Tickets' button on the confirmation page.

Image: Submitted tickets list

If this article left your questions unanswered, please submit a Support Form, and we can clarify this topic.