Use the Standard Reports

Learn about the various reports available in Nurture Communications platform

Reports are a great way of keeping an eye on the performance of each communication.  You can access the reports by clicking on the Reports section on the menu. 

Image: Nurture Admin center - Reports 

The standard part of the reports consists of three subcategories: 

• My reports 
• Notification group 
• All reports 

My reports: displays only the communications that you have sent, and it is the default option when opening the reports. 

Notification group: displays only the reports where you have been assigned as a notification group for the approved communication.

All reports: displays all reports send by this space. 

All three subcategories of standard reports have the functionality to open a detailed view of a report that you are interested in.  You can access this by clicking on the “eye” icon: 

Image: Nurture Admin center - Reports - Standard

In the detailed view, you can find a wide range of details from communication’s performance to how many times a link has been opened. 

Image: Nurture Admin center - Reports - Standard - Detailed view

Image: Nurture Admin center - Reports - Standard - Detailed view

Apart from that, the detailed view can also show unsuccessful deliveries. 
If your report does not have 100% progression, then that means that there are unsuccessful deliveries. 
To get to the unsuccessful deliveries click on Detailed view (eye icon) -> Show unsuccessful and it will automatically scroll you down to the unsuccessful deliveries. 

Image: Nurture Admin center - Reports - Standard - Detailed view

After you are done examining the report in detail, you can exit the detailed view by clicking on the “<” button on the top-left corner. This will take you back to Standard reports. 

Image: Nurture Admin center - Reports - Standard - Detailed view

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