Nudge Users with Reminders in MS Teams

This article will help you understand how to use the Reminder feature in the Admin Center to boost user engagement by sending targeted reminders via Microsoft Teams.

This functionality allows administrators to send custom messages in Microsoft Teams to either all users or only to specific users who haven’t sent a recognition within a defined time period. This feature is designed to promote regular participation and maintain a culture of appreciation within your organization.

By clicking on the Create New Reminder button, you will be displayed a new window where you will be presented will all of the required fields to fill in for the Reminder.

Image: MS Teams Reminder

• Choose when to send a reminder - Select the date when you want to send the reminder
• Create new reminder - Select the exact time when you want to send the reminder 
• Days Since Last Nomination - enter the amount of days have passed since an employee has last sent a nomination
• Enter Message that you want to send
• Send to All - If this option is disabled, the reminder will be send only to employees who haven't send a nomination reward in the specified time period entered in "Days Since Last Nomination"
• Send Adaptive Card - attach a card which will be displayed afterward in Teams 

Image: Create new reminder

By navigating to Reminder History, you will be displayed an overview of all past sent reminders with the following information:

Image: Reminder history

• Starting Time
• Message
• Days since last nomination
• Sent Successfully
• Failed

By clicking on any of the sent reminders  (Days since last recognition, Sent Successfully, Failed) , you will be displayed a new window with the following information:

Image: Reminder history details

• Search by Status - Filter the items by Sent or Failed
• Search Users 
• Sent to 
• Message 
• Email 
• Status 
• Status Message 

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