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Smart Suggestions for Recognitions

This article explains how you can instantly see relevant individuals to recognize, based on your recent activity and team relationships, making it easier to send meaningful recognition.

Automatically see who to recognize next, based on recent activity, team dynamics and recognition history.

Smart Suggestions help you start the recognition process with confidence by presenting a list of individuals you are most likely to recognizeโ€”before you even begin typing. Whether you're acknowledging a colleagueโ€™s hard work or achievements, these suggestions offer a helpful starting point tailored to your recent interactions and team dynamics.

Login to JobPts -> Recognize -> My Available Programs -> Select a Program -> Select recipient(s)

Overview


When you select the "Individual(s)" filter in a recognition program, Smart Suggestions appears automatically. These suggestions are based on relevant criteria, such as your recent activity, your team structure and individuals who may benefit from timely recognition.

This not only saves time but also helps ensure recognition is meaningful and well-distributed across your organization.

Image: Smart Suggestions for Selecting Recognition Recipients

How to Use

  1. Open a recognition program.
  2. Click on the recipient selection area and make sure the "Individual(s)" filter is selected.
  3. View the Smart Suggestions list that appears automatically on this screen.

     
  4. Click on one or more individuals from the list to select them.

Image: Selecting Individual Recipients

  5.  If you prefer to search, start typing a name in the search bar. The suggestions will disappear, and matching results will be shown.

Image: Searching for a Recipient

  6.   Once recipients are selected, continue with composing and sending your recognition.

Understand How Suggested Recipients Are Determined in a Recognition Program

*Note: Suggestions will only include users who are eligible for the selected recognition program (i.e., those listed as recipients).

The smart suggestions are based on the following criteria:

  • Manager View: If the logged-in user is a manager, their eligible direct reports will be suggested firstโ€”prioritizing those who havenโ€™t been recognized recently.

  • Frequent Collaborators: Users who have recognized the logged-in user more than once, sorted by the most recent recognition activity.

  • People Not Recently Recognized: Eligible users from the same department or business unit who havenโ€™t received recognition in the last 90 days.

*Note: The โ€œSelect Allโ€ button appears only when the user starts typing in the search barโ€”it will not appear when viewing the smart suggestions list.

Image: Select All Recipients

Recently Recognized

Beneath the Smart Suggestions, you will find a โ€œRecently Recognizedโ€ sectionโ€”showing the people you have recently recognized within the same program. This is a helpful reminder if youโ€™d like to continue acknowledging recent contributions or maintain a steady rhythm of recognition.

  • Displays up to five recently recognized individuals.
  • Helps streamline repeat recognitions.

Image: Recently Recognized Employees

Use Case


Suppose you are a manager planning to recognize team efforts at the end of a busy quarter. As soon as you open the recognition program, Smart Suggestions highlight team members who havenโ€™t been recognized recently, or those you collaborate with frequently.

You can immediately select one or more individuals and move forward, ensuring your appreciation reaches the right people at the right time.

*Note: All standard program rules and eligibility checks still apply, regardless of how a user is selected.

General Guidelines:

  • Each individual is listed only once.

  • No suggestions will be displayed if there are no eligible matches.

  • Suggestions appear only when selecting โ€œIndividual(s),โ€ not when selecting โ€œTeams.โ€

Smart Suggestions are designed to make recognition more thoughtful and less time-consuming. By surfacing relevant individuals automatically, this feature helps you focus on what mattersโ€”acknowledging great work when it counts.

For more information about the recognition process, please refer to the article.

If this article left your questions unanswered, please submit a Support Form, and we can clarify this topic.