Communication Experience Updates

A dedicated set of features in the Employee Communication App ensures that deskless workers—those without regular access to corporate systems—stay informed, connected, and included in company updates from day one.

📢 What’s New

Mandatory pop up that collects employee private email, phone number and preferred communication channel.
Upon the initial launch of the employee application, a mandatory pop-up will appear that prompts users to provide essential personal information, including their private email address, phone number, and preferred communication channel. This step is crucial for ensuring effective communication and engagement within the organization. It is important to note that this pop-up cannot be dismissed during the first run of the application, thereby requiring new users to complete this information input before proceeding. Collecting this data allows for a more personalized experience and ensures that employees receive relevant notifications and updates in their preferred formats.
Where to Find: Employee application first run
Available To: All users within Employee Application
Further Information: Learn more in our detailed documentation.
Use Case: A large supermarket chain employs thousands of deskless workers, including cashiers, shelf stockers, and warehouse staff—most of whom do not have a company email or regular access to internal systems. Important updates about shift changes, new health and safety protocols, or company-wide announcements often fail to reach them in time.
With the mandatory pop-up feature in the Employee Application, every new employee is required to provide their private email, phone number, and choose their preferred communication channel (SMS or Email) during their first login. This ensures that even without a company email, all workers receive timely and relevant updates directly on their mobile devices, improving communication, alignment, and engagement across all store locations.
New hires are able to see communications that were sent before they joined the organization.
This feature allows new employees to access important information and updates that were shared with their team prior to their start date. By providing visibility into past communications, new hires can better understand ongoing projects, team dynamics, and organizational culture. This transparency fosters a sense of belonging and ensures that they are not left out of critical discussions or initiatives. Additionally, it equips new employees with the context needed to engage meaningfully with their colleagues from day one, enhancing their onboarding experience and accelerating their integration into the team.
Where to Find: Employee application
Available To: All users within Employee Application
Further Information: Learn more in our detailed documentation.
Use Case: A new equipment operator joins a mining company two weeks after a company-wide update was shared about revised safety protocols and operational changes on-site. Without access to past communications, the new hire could miss critical context that affects their daily responsibilities and safety compliance.
With all past communications residing in appropriate App categories, the new employee can review all important updates shared before their start date directly within the Employee Application. This ensures they are fully informed from day one, understand current procedures, and feel integrated into the broader team—ultimately supporting a safer, more efficient onboarding experience in a high-risk, fast-moving environment.
Employees now have the flexibility to manage their communication preferences directly through the Employee Profile page.

This feature includes the option to opt in or opt out of SMS and/or email notifications, allowing users to choose how they wish to receive important updates and alerts from the organization. By accessing their profile settings, employees can easily toggle their notification preferences based on their individual needs and preferences, ensuring they stay informed in a manner that best suits their lifestyle.
Where to Find: Employee application > Profile image -> My profile
Available To: All users within Employee Application
Further Information: Learn more in our detailed documentation.
Use Case: A deskless employee working in maintenance at a large manufacturing facility is often on the move and rarely checks email during the workday. Initially set to receive updates via email, they miss several time-sensitive notifications about shift adjustments and safety alerts.
With the communication preference management feature, the employee can now log into the Employee Application, access their profile, and switch to SMS notifications—a channel they’re more likely to see in real-time. This flexibility ensures they receive important updates in the most convenient way for their role and routine, improving responsiveness and keeping them connected to what matters.
Employees can choose to opt out from their profile photo being displayed in the employee application.

This option allows individuals to maintain a level of privacy and control over their personal information within the workplace environment. By selecting this feature, employees can decide whether they want their image to be visible to colleagues and team members, fostering a more comfortable space for those who may prefer anonymity or who are not yet fully acclimated to the organizational culture. This flexibility is particularly beneficial for new hires who may still be in the process of establishing their identity within the team.
Where to Find: Employee application > Profile image -> My profile
Available To: All users within Employee Application
Further Information: Learn more in our detailed documentation.
Content Generators have the option to select the visibility of their communications by choosing whether they appear in the My Communications feed, in an Employee Application category, or both.
This can be easily done through the Actions dropdown menu located in the Communication Edit screen under Application categories.
Where to Find: Admin > Editor > Edit Communication > Actions >Application categories
Available To: Content Generators
Further Information: Learn more in our detailed documentation.
Use Case: A Content Generator at a retail chain is preparing an internal announcement about a new sales incentive program. While the update is relevant to all sales staff, it's not critical for the general workforce. To ensure the message reaches the right audience without overcrowding the main feed, the Content Generator uses the Application category selection feature in the Communication Edit screen to publish the post only in the "Sales Updates" category within the Employee Application.
For a future campaign that affects everyone—like a holiday schedule update—they choose to publish it in both the "My Communications" feed and a relevant category, maximizing visibility across all employee groups. This flexibility helps tailor communication distribution, keeping content targeted, organized, and effective.
Administrators have the ability to modify the Application Category for any internal communication at their discretion.
This flexibility ensures that communications can be accurately categorized to align with organizational needs and priorities. For instance, if a specific announcement is deemed critical for a particular department or team, administrators can easily reassign it to a more relevant category, enhancing visibility and engagement. This capability allows for dynamic management of communication flows, ensuring that important messages are not only delivered but also easily accessible to the intended audience. Furthermore, it empowers administrators to respond promptly to changes in organizational structure or project focus, adapting communication strategies to maintain clarity and effectiveness across the workforce. This feature ultimately supports a more organized and efficient communication system, fostering a culture of transparency and responsiveness within the organization.
Where to Find: Admin > Settings > Application categories
Available To: Super Admins
Further Information: Learn more in our detailed documentation.

Use Case: An internal announcement about a new safety protocol was initially published under the "General Updates" category. After feedback from team leads in the Operations department, an Administrator recognizes that the message is critical specifically for field teams and frontline supervisors.
Using the Application Category editing feature, the Administrator quickly reassigns the communication to the "Health & Safety" category, where it is more visible to the employees who need it most. This ensures higher engagement, quicker compliance, and better alignment with organizational priorities—demonstrating how adaptable categorization can enhance the clarity and impact of internal messaging.
Manage the communication thumbnail

To give Content Generators more control over how internal communications are presented, a new option to upload custom thumbnails is now available in the editor. This feature allows users to choose a relevant and visually appealing image that best represents the content, improving recognition and engagement in the communication feed. Accessible directly from the thumbnail section while creating or editing a post, this feature supports .png and .jpg file formats—making it easy to align visuals with messaging and maintain a consistent communication style.
Where to Find: Admin > Editor > Edit Communication > Actions > Edit thumbnail
Available To: Content Generators
Further Information: Learn more in our detailed documentation.

Use Case: A Content Generator at a large retail organization is preparing a communication about an upcoming employee appreciation event. To make the post more engaging and easily recognizable in the Employee App feed, they use the Edit thumbnail feature to add a festive image that reflects the theme of the event.

By uploading a relevant and eye-catching thumbnail, the message stands out visually, driving more clicks and participation. This not only enhances the visibility of important internal campaigns but also supports brand consistency and improves the overall user experience for employees browsing through communications.
Export List of Employees Who Completed Onboarding in the Employee App
To support more effective outreach to newly onboarded employees, Super Admins can now generate and download a list of users who have logged into the Employee Application and completed the initial contact verification pop-up. This includes employees who have provided and validated their phone numbers and/or private email addresses—ensuring communications, such as SMS notifications, are sent only to verified and reachable individuals.
The feature is accessible via a new "Validated Contacts" tab in the Administration section, where Admins can generate and export the list in a structured Excel file containing First Name, Last Name, Username, and Location. This enhancement enables targeted, reliable communication with employees from day one, especially those in deskless roles who rely on personal devices to stay connected.
Where to Find: Settings > Validated Contracts
Available To: System Admins
Further Information: Learn more in our detailed documentation.
Centralized Survey Access in the Employee Application
To streamline participation and boost response rates, employees can now access all available surveys directly within the Employee Application through a dedicated Surveys page. This centralized dashboard presents a clear list of active surveys, each accompanied by relevant details such as titles and descriptions, allowing users to easily identify and engage with the topics that matter to them.
By making surveys more visible and accessible, this feature supports continuous feedback collection and ensures employees—especially those in deskless roles—can contribute their input conveniently, no matter where they are.
Where to Find: Employee application
Available To: All users within Employee Application
Further Information: Learn more in our detailed documentation.

Use Case:
An insurance company aiming to strengthen its workplace culture and reduce employee turnover introduces an offboarding survey available through the Employee Application’s dedicated Surveys section.
When an employee submits their resignation, HR directs them to the Employee App to complete the survey before their final day. This approach is especially effective for field agents and deskless employees who spend most of their time outside the office and rely on mobile access to company tools.
All survey responses are collected in a centralized report, giving HR a clear and organized view of exit feedback. This allows them to spot recurring trends—such as issues with scheduling, training gaps, or team dynamics—and take action to improve the employee experience for current and future team members.
Daily Comment Summary for Super Administrators

To support better engagement tracking and faster response times, assigned Administrators now receive a Daily Summary Email highlighting all new comments on live communications in the Employee Portal.

The email includes:
- Titles of communications that received new comments
- Direct links to each communication
- Total number of new comments per post
This helps Admins monitor feedback at a glance without needing to manually check each post.

💡 Note: The list of Daily Summary Email recipients is managed in Settings > Comments Summary page, giving organizations full control over who stays in the loop.

This enhancement keeps Admins connected to employee conversations, ensuring important feedback doesn’t go unnoticed.
Where to Find: Settings > Comments Summary
Available To: Super Admins
Further Information: Learn more in our detailed documentation.
Version Restore for Internal Communications
To support a smoother and more flexible content creation process, Content Generators can now restore previously auto-saved versions of their internal communications. This feature allows users to easily roll back to earlier drafts, compare changes, or recover content that may have been edited or removed unintentionally. By offering access to version history, the feature enhances creative control, reduces the risk of content loss, and streamlines collaboration during the communication creation process.
Where to Find: Admin > Editor > Edit Draft Communication > Rollback icon
Available To: Content Generators
Further Information: Learn more in our detailed documentation.

🔧 Enhancements

Improved Merge Tag Handling in Excel Imports
To ensure smoother and more reliable communication personalization, we’ve enhanced the merge tag functionality when importing data from Excel. Previously, using special characters like “&” in column headers would break the merge process, preventing proper value substitution. With this update, Content Generators can now work confidently with Excel files, knowing that special characters in headers will no longer disrupt the merge tag functionality—ensuring accurate, seamless personalization in internal communications.
Where to Find: Admin > Editor > Edit Draft Communication > Custom merge tags icon
Available To: Content Generators
Further Information: Learn more in our detailed documentation.
Improved Email Delivery Status Tracking via SendGrid
To provide clearer visibility into email campaign delivery status, reports now show a "Pending" label when communications are sent via SendGrid. This status remains in place until SendGrid confirms initial delivery responses. During this phase, the progress bar is yellow, and email-specific results are temporarily hidden in the campaign report, while App-related results remain accessible. Once 100% of delivery confirmations—successful or not—are received, the progress bar turns green and full email delivery results become available. This update ensures more accurate tracking and avoids misleading reporting while delivery is still in progress.
Where to Find: Admin > Campaigns
Available To: Content Generators
Further Information: Learn more in our detailed documentation.
Enhanced Reporting Filters by HRIS Attributes in Employee Application
To gather more precise insights into communication engagement within the Employee Application, Admins can now filter reports by HRIS system attributes. This enhancement enables filtering based on criteria and values such as department, location, or job role—directly sourced from the organization’s HRIS.

These filters apply exclusively to reports located in the Reports → Communications → App tab, covering key metrics such as Communication Performance, Openings by Device, Communication Consumption, and Opened From Section. This functionality empowers Admins to better understand how different employee segments engage with communications in the Employee App, supporting more targeted outreach and informed decision-making.

Where to Find: Admin > Reports
Available To: Content Generators
Further Information: Learn more in our detailed documentation.
Enhanced Filter Set Management for Smarter Campaign Targeting

This enhancement to the Favorite Filter Sets functionality takes campaign management to the next level by adding three new filter categories: Shared by Me, Shared with Me, and Company Filter Sets. These additions provide Admins—including Content Generators and Super Admins—with even more control and flexibility when organizing and accessing campaign filters.

Now, in addition to Favorite Filter Sets, admins can:
1. My favorite filters sets – Enabling collaboration and consistency across teams
2. Shared filter sets – Filters they’ve shared with others
3. Filters shared with me– Filters shared by other team members
4. Use Company filters – Filters that are available across the organization for uniform campaign targeting
This enhancement simplifies collaboration, improves campaign targeting, and ensures that communication strategies are aligned throughout the organization. It allows for more efficient filtering, sharing, and reuse of filters, ultimately driving more successful internal campaigns.
Enhanced Language Management & Translation Handling in the Employee App

To improve the multilingual experience across the Employee Application, two key enhancements have been introduced to streamline translation handling and language visibility:
1. Complete Translation Key Coverage
  All existing and newly added features in the Employee App now include dedicated translation keys, ensuring consistent and accurate localization across supported languages. Additionally, any previously unlocalized components have been reviewed and updated to support translation—delivering a seamless user experience for all employees, regardless of language.
2. Smarter Language Visibility Management
  Languages that are disabled in Settings > Manage Languages will now be fully removed from the Employee Application. This prevents users from selecting or encountering inactive languages, keeping the application clean, relevant, and aligned with the organization's language strategy.
Together, these enhancements strengthen the app’s localization capabilities, support global teams more effectively, and help organizations deliver a polished, consistent experience across regions.
Enhanced Document Link Security in the Employee Application

To strengthen data protection and prevent unauthorized access, a new security enhancement ensures that links to attached documents shared through internal communications are no longer publicly accessible.

All document links are now protected with restricted access protocols, making them viewable only by authenticated users within the Employee Application. This prevents external access, even if a link is shared outside the organization, and ensures that sensitive or internal information remains secure.

This update reinforces organizational compliance, protects employee data, and supports secure communication practices across the workforce.