Admin Center Updates

Empowerment and Insights Await - Enhanced Admin Control, Culture Intelligence, Approver Efficiency, and More!

📢 What’s New

Detect X-Shape Talents

Identify and nurture your top-performing employees with the X-Shape Talent feature. Based on predefined groups of soft skills, employees are considered X-Shape Talents if they have received recognition(s) for each defined group. This recognition signifies that, in addition to their hard skills, these employees possess the managerial skills necessary for leadership roles.

Where to Find It: Admin Center > Culture Intelligence > X-Shape Talents

Accessible for User Type: Admin Users

Reference Documentation: Learn more in our detailed documentation.

Use Case: This feature enables organizations to identify and cultivate potential leaders. For example, employees who consistently demonstrate proficiency in both technical and soft skills can be earmarked for leadership training programs, fostering a strong internal pipeline of future managers. This approach enhances employee development and retention by providing clear pathways for career growth.
Create Different Wallets

Enhance your reward system with the new wallet feature. Administrators can now create multiple wallets for different redeem options, providing flexibility and control over point usage. The global wallet remains, but additional wallets can be configured to allocate points from various sources to specific redeem options.

Where to Find It: Admin Center > Administration Tasks > Manage Wallets

Accessible for User Type: Admin Users

Reference Documentation: Learn more in our detailed documentation.

Use Case: This new feature allows organizations to tailor the reward experience. For instance, points earned from service anniversaries in specific countries can be restricted to purchases on Amazon merchandise, ensuring that rewards are relevant and meaningful to users. This targeted approach helps in driving engagement and satisfaction.
Managing Donation Products

As an administrator, you can now configure the synchronization of donation products, either automatically or manually. Additionally, you have the ability to manage the list of countries where donations can be made, including the option to remove certain countries or disable specific donations. This allows for precise control over which projects are available on the application site and which countries users can donate to.

Where to Find It: Admin Center > Rewards > Manage Donations

Accessible for User Type: Admin Users

Reference Documentation: Learn more in our detailed documentation.

Use Case: This functionality provides administrators with the flexibility to tailor the donation options to fit organizational and regional preferences. By selecting specific projects and countries, admins ensure that the donation opportunities are relevant and impactful for users, enhancing the overall user experience and engagement with the donation programs.
Configure and Track User Satisfaction Feedback

Introduced the ability for admin users to configure and track User Satisfaction feedback settings within the System Settings section. This functionality enables the collection of valuable feedback from users and tracks their sentiments, facilitating platform improvements. Additionally, it allows for gathering feedback on external platforms and addressing any identified gaps.

Where to Find It: System Settings in the Application

Accessible for User Type: Admin Users

Reference Documentation: Learn more in our detailed documentation.
Track Feedback Sentiment in Usage Satisfaction Report

Implemented a new report under Adoption Reports, specifically under the Usage Satisfaction section, to track feedback sentiment gathered from users. This report is designed to be sent quarterly to the marketing team for review, providing insights into external feedback and user satisfaction trends.

Where to Find It: Adoption Reports > Usage Satisfaction

Accessible for User Type: Admin Users

Reference Documentation: Learn more in our detailed documentation.

Use Case: The Usage Satisfaction report offers a comprehensive overview of external feedback and user sentiment, empowering the marketing team to make data-driven decisions. By reviewing this report quarterly, the team can identify trends, address any issues, and capitalize on positive feedback to enhance the platform's overall user experience.
Logging for 'Redeem for Someone Else' Transactions

We have enhanced logging functionality to track and document 'Redeem for someone else' transactions. This feature is essential for providing detailed information on who redeemed a product on behalf of another user.

Where to Find It: Audit Log and Export Excel of the Redeemed Rewards Report

Accessible for User Type: Admin Users

Reference Documentation: Learn more about these updates in our detailed documentation in Audit Log & Redeemed Rewards Report.
Skills Definition & Mapping

Enhance your talent management with the Skills Definition & Mapping feature. Administrators can map specific skills to particular groups, define the thresholds for the number of soft skills required to complete a group, and create or edit different skill groups.

Where to Find It: Admin Center > Configuration & Branding > Skills Definition & Mapping

Accessible for User Type: Admin Users

Reference Documentation: Learn more in our detailed documentation.

Use Case: This feature allows organizations to customize their skills framework. Different companies and industries might require distinct setups. For instance, a customer service-focused company might prioritize a 'Communication Skills' group with a specific threshold for related soft skills, while a leadership development program might emphasize a 'Leadership Skills' group. This customization ensures that employees are recognized for the soft skills most relevant to their roles, enhancing targeted development and effective talent management.

🔧 Enhancements

Manage Export of Large Excel Files

We have enhanced the export functionality for large Excel files to address the issue of download timeouts. Excel files with less than 10K rows will now be automatically downloaded, while files with more than 10K rows will be sent to the end user via email.

Where to Find It: Export on Excel in Admin

Accessible for User Type: Admin Users

Reference Documentation: Learn more in our detailed documentation.

Use Case: The enhanced export functionality ensures that users can successfully download Excel files of any size without experiencing download timeouts. By automatically downloading smaller files and sending larger files via email, we provide a seamless and efficient user experience for managing and exporting large datasets.
Custom Values for Nomination Winners

Introduced the ability to create custom values for nomination winners based on their country. Previously, all winners received the same value, but with this update, each winner can receive a customized value specific to their country.

Where to Find It: Admin Center > Manage Nomination Programs

Accessible for User Type: Admin Users

Reference Documentation: Learn more in our detailed documentation.

Use Case: This enhancement allows for more personalized and relevant nomination across different regions. For instance, winners from one country can receive a specific award value, while winners from another country can receive a different value. This customization ensures that the nomination prize is meaningful and appropriately scaled according to local standards, budget and expectations.
Enhancing Overview Page Design and Functionality

Improved the Overview Page design for better usability and visual appeal, with clickable functionalities and charts. Users can now navigate directly to detailed reports by clicking on various elements. Charts for the top award reasons, recognition message trends, and manager's leaderboard are included, providing deeper insights into recognition data and performance metrics.

Where to Find It: Overview Page in the Admin

Accessible for User Type: Admin Users

Reference Documentation: Learn more in our detailed documentation.
Show or Hide Budget Bar in 'Global' Budget Type

Introduced an option to show or hide the budget bar for the 'Global' budget type on the approvals site. This feature addresses the current lack of visibility into remaining funds and awards being recognized or approved for this budget type. By default, the budget bar is set to off, but admins can turn it on as needed. Depending on this configuration, the budget bar will be shown or hidden on the Application site.

Where can you find it: Programs -> Manage Budget Definitions ->Create/Edit Global Budget

Accessible for user type: Admin & Application Approval

Reference documentation: Learn more in our detailed documentation.

Use Case: For organizations with substantial global budgets, this new feature offers flexibility in transparency. Admins can choose to display the entire budget amount, providing visibility into remaining funds, or keep it hidden to manage information sensitivity. This ensures that the organization can maintain either transparency or discretion, depending on strategic needs and preferences.
Configuration for 'Redeem for Someone Else' Option

Introducing a new configuration option in the admin center to manage the employee selection for 'Redeem for someone else.' Admins can now specify which employees appear on the list, tailored to specific needs. The available options include all active employees, only inactive employees, or only deskless employees.

Where to Find It: Admin Center > System Settings

Accessible for User Type: Admin Users

Reference Documentation: Link to Detailed Documentation

Use Case: A client request to limit the 'Redeem for someone else' feature to inactive users who are unable to redeem points independently.
Additional Service Anniversary Notifications

We have introduced a feature to enhance service anniversary notifications. With the addition of an 'Add Manager's Notification' button to the existing configuration, administrators can now configure multiple reminders for upcoming anniversaries. This feature includes a numeric field where administrators can specify the number of days before each subsequent reminder is sent, ensuring timely recognition and engagement around service milestones.

Where to Find It: Admin Center > System Settings

Accessible for User Type: Admin Users

Reference Documentation: Learn more in our detailed documentation.
Export Button on Currency Conversion Page

We have added an 'Export' button to the Currency Conversion page to enhance data management and accessibility for admins. This new feature allows for a comprehensive overview of all currency conversion values.

Where to Find It: Admin Center > Administration > Currency Conversion

Accessible for User Type: Admin Users

Reference Documentation: Learn more in our detailed documentation.

Use Case: Admins often need to review and manage currency conversion values. The new 'Export' button enables them to easily export all currency conversion data for a better overview and more efficient management.
My Profile Configuration

We have introduced a new configuration option in the System Settings that allows admins to customize the 'My Profile' page by enabling or disabling tabs or checkboxes. This feature enables admins to exclude checkboxes that are not relevant or do not make sense according to the client's specific usage of the application.

Where to Find It: Admin Center > System Settings > My Profile Settings

Accessible for User Type: Admin Users

Reference Documentation: Learn more in our detailed documentation.
'User Guide' Functionality for Tile Group

We have enhanced the 'User Guide' functionality for Tile Group in the Manage Landing Pages section of the admin panel. When creating or editing a tile configuration for 'Social Feed', a new type of tile named 'User Guide' will appear in the dropdown list. Previously, this functionality was only fully functional when the admin selected 'Interactive Tile'. Now, the same logic has been developed for 'Tile Group', allowing for a more seamless user experience.

Where to Find It: Admin Center > Manage Landing Pages

Accessible for User Type: Admin Users